Refund & Cancellation Policy

Overview

Rawabit aims to provide clear information about its paid membership packages and subscription services before a user makes a purchase.

This Refund & Cancellation Policy explains the general rules that apply to payments made for Rawabit paid services.

Refund decisions are made according to the circumstances of the transaction, the applicable Rawabit policies, and any rights that cannot legally be excluded.

Cancellation

A user may request cancellation of a purchase or subscription where cancellation is available under the applicable Rawabit rules.

Cancelling a subscription does not automatically mean that the user is entitled to a refund.

Once a payment has been successfully processed or subscription benefits have been used, additional conditions may apply.

Before Payment

Users should review all package information before confirming a payment.

• Package name
• Package price
• Subscription duration
• Included features
• Contact-unlock limits
• Applicable payment conditions
• Applicable refund conditions

If you are unsure about a package, contact Rawabit before completing the purchase.

Successful Payments

A successful payment may result in the activation of the selected subscription according to the applicable package rules.

Once subscription benefits have been activated or used, a refund may not be available except where required by applicable law or where Rawabit determines that a refund is appropriate.

Refund Eligibility

A refund may be considered in situations such as:

• a duplicate payment was successfully charged for the same purchase;
• Rawabit received a payment but the related subscription could not be activated because of a confirmed technical or processing issue;
• a payment was processed incorrectly due to an error attributable to Rawabit;
• a payment was made without authorization and the transaction is confirmed as fraudulent, subject to verification;
• a refund is otherwise required by applicable law.

Meeting one of these situations does not necessarily guarantee an automatic refund. Rawabit may need to review the transaction before making a decision.

Non-Refundable Situations

Subject to applicable law, refunds may generally not be available simply because:

• the user changed their mind after purchasing;
• the user did not use the subscription;
• the user did not find a suitable match;
• another user did not respond to them;
• the user did not receive a marriage proposal or match;
• the user expected a different personal outcome;
• the user forgot to use their subscription before expiry;
• the user selected a package without reviewing its details.

Rawabit provides access to platform features. It does not guarantee a particular matrimonial result.

Duplicate Payments

If a user believes they have been charged more than once for the same purchase, they should contact Rawabit support as soon as possible.

Rawabit may verify the transaction records and determine whether the additional payment was actually duplicated.

Where a duplicate payment is confirmed, the additional payment may be eligible for a refund.

Failed Payments

If a payment fails and Rawabit does not receive the payment, there is normally no Rawabit subscription to refund.

However, a payment provider or bank may temporarily hold or display a transaction as pending. In such cases, the user should first allow the transaction to be processed or reversed according to the provider's normal process.

If the amount remains charged after the payment failed, contact Rawabit with the transaction details.

Pending Payments

A pending payment means that the payment has not yet been finally confirmed.

Rawabit may wait for confirmation from the relevant payment provider before activating a subscription or processing a refund.

Manual Payments

Where Rawabit supports manual payment methods, users may need to submit a transaction reference, payment receipt, sender details, or other information required for verification.

Refund requests relating to manual payments may require additional verification before Rawabit can make a decision.

Unused Benefits

Not using a paid subscription does not automatically create a right to a refund.

For example, if a user purchases a package but does not use its search, contact, messaging, or other available features, the subscription may still remain subject to the original package terms.

Any legally required refund rights remain unaffected.

Used Benefits

If a user has already used subscription benefits, refund eligibility may be reduced or unavailable depending on the circumstances and applicable law.

This may include benefits such as contact unlocks or other package-specific features.

Wrong Package

Users should check the selected package carefully before confirming payment.

Accidentally purchasing a different package does not automatically guarantee a refund.

If you notice a mistake immediately after payment, contact Rawabit support as soon as possible and provide the transaction reference.

Technical Issues

If a confirmed technical issue prevents a user from receiving a paid service that they successfully purchased, Rawabit may investigate the issue.

Depending on the circumstances, Rawabit may restore the affected service, extend the applicable subscription period, provide another reasonable solution, or issue a refund where appropriate.

Users should provide enough information for Rawabit to identify and investigate the issue.

Account Restrictions

If an account is suspended, restricted, or terminated because of fraud, abuse, unlawful activity, or violation of Rawabit policies, the user may not automatically receive a refund for purchased services.

Refund decisions will depend on the circumstances and applicable law.

Where an account restriction was made in error, Rawabit may review the matter and take appropriate corrective action.

Fraudulent Payments

Users must not use another person's payment method without authorization or attempt to obtain Rawabit services through fraudulent payment activity.

If an unauthorized transaction is reported, Rawabit may request information needed to investigate the transaction.

Rawabit may suspend related accounts or transactions while a suspected fraud case is being reviewed.

Refund Method

Where a refund is approved, Rawabit will generally attempt to return the funds using the original payment method or another appropriate method permitted by the applicable payment provider.

For manual payments, additional information may be required to process the refund securely.

Rawabit may be unable to refund an account different from the one associated with the original transaction unless appropriate verification has been completed.

Refund Processing Time

Approved refunds may require processing time depending on the payment method, bank, payment provider, transaction type, and other operational factors.

The time between refund approval and the funds appearing in the user's account may therefore vary.

Bank & Provider Charges

Banks, card issuers, payment gateways, mobile-wallet providers, or other financial institutions may apply their own fees or transaction rules.

Rawabit is not responsible for independent fees charged by third-party financial institutions unless required by applicable law.

Where a payment provider deducts a processing fee from a transaction or refund, the treatment of that fee may depend on the applicable provider rules and the reason for the refund.

How to Request a Refund

To request a refund, contact Rawabit support through the available support channel.

Include the following information where available:

• your Rawabit account email;
• package or subscription name;
• transaction or payment reference;
• payment date;
• amount paid;
• reason for the refund request;
• supporting payment evidence when applicable.

Refund Review

Rawabit may review the payment records, subscription status, benefit usage, transaction information, and relevant technical records before deciding a refund request.

Additional information may be requested when reasonably necessary to verify the transaction.

Providing false information or altered payment evidence may result in rejection of the refund request and may lead to account restrictions.

Legal Rights

Nothing in this policy is intended to remove or restrict any consumer or other legal rights that cannot lawfully be excluded or limited.

Where applicable law provides a mandatory right to cancellation, refund, chargeback, or another remedy, that right will continue to apply.

If any part of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence to the extent of the conflict.

Policy Changes

Rawabit may update this Refund & Cancellation Policy when its payment system, subscription services, business practices, or legal requirements change.

The latest version will be published on this page together with its effective date.

Users should review the policy before making future purchases.

Contact Us

If you have a question about a cancellation, payment, subscription, or refund request, contact Rawabit through the available support channels.

Please include your transaction reference where available so that the payment can be identified more quickly.